Refund Policy

1. Our promise

If something went wrong with a gift you made to DTTASA through this website or a DTTASA payment page, we will put it right. This policy explains how. It covers gifts taken by Paystack. Gifts through GoFundMe or Benevity are refunded through those platforms, under their own policies.

2. When we refund a gift in full

• A mistake: the wrong amount, a gift made twice, or a gift you did not mean to make. Tell us within 30 days of the payment.
• A monthly gift you meant to stop: tell us within 30 days of the charge. Stopping a monthly gift ends future charges straight away, from the link in our reminder email or by writing to us.
• A payment you did not make: tell us and your bank at once. We refund it and help your bank with its enquiry.

After 30 days we still look at every request with care, but a gift may already have been spent on the cause it was given for.

3. What is refunded

We refund the full amount of your gift, to the card or account it came from. Paystack's processing fee, added on top of your gift at checkout, goes to Paystack, not to DTTASA, and Paystack does not always return it on a refund; if it does not, we cannot refund that fee. We tell you the exact amount before we send the refund.

4. How long it takes

We answer every request within 5 working days. Once a refund is sent, your bank usually shows it within 5 to 10 working days. If Paystack cannot return the money to your card, we ask you for bank details and send it by transfer.

5. How to ask

Email president@dttasa.org with the subject "Refund", the email address you gave at checkout, the date and amount, and the Paystack reference from your receipt if you have it. We never ask for your card number or PIN.

6. When a gift cannot be refunded

A gift given knowingly and spent on its cause more than 30 days ago is not normally refunded. Where the law where you live gives you a right to a refund, that right always applies. A refund is never refused because of who you are.

7. Contact us

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